PMO Support Analyst Review

I am currently a support analyst for the PMO team. Some of the daily task I do are to run off stats and produce the data to send off also I have to check queues of our ticket system to see if anymore problems have came in for us to deal with. I have to talk to a number of people daily to make sure I'm kept in the loop on the latest problems which we have. I have to communicate with clients from outside the company as well to make sure they are happy with the service we are providing and how they want us to progress problems. I have to make sure that no calls which are assigned to Capgemini from clients breach and that we respond to them and get them fixed as soon as we can to a high standard. My role involves a lot of different jobs to do like running important reporting stats off and checking systems are still working.

Since joining Capgemini I have developed many of the previous skills which I have and also learned a lot more! I have passed my advanced apprenticeship course which has provided me with more qualifications which I have certificates to show for. There are always opportunities to go on other courses through the company. There are many computer based training course which can be done anytime you like. I have improved other skills like my presentation skills and communication skills just by day to day working and meeting new people.

The work on my program has been interesting and enjoyable to work through the modules whilst expanding my knowledge. The company works well as a team and straight away people make you feel welcome in it and include you on there work. The program exceeded my expectations as the training is good which I received and it's very easy to settle into the company and get to work. I have enjoyed being on this program and please with what I've gained from it.

Any work which I do within Capgemini always gets noticed and exceptional work get rewarded. Your manager always tells you what you are doing well and provides you with constructive criticism so that you can improve your way of working even more. Good work always gets recognised, even the small tasks. As soon as I joined Capgemini I was getting involved in task and shown how to work the programs which get used daily. I was made felt like part of the team straight away.

The course has been well organised throughout, for the induction we got arranged accommodation to where we were going to be staying for the duration of the induction days. The training courses had all been given set dates by the trainers and we knew where we would be to do which course and when it was straight away. We were always supported throughout the program with the trainers always offering help and always welcomed questions. My colleagues at Capgemini would always help out if I was stuck on a part of the course or was just checking my answers were right. When I first joined a mentor had already been arranged for me for the duration of my apprenticeship, my mentor was very easy to get on with and if I had any problems then I could go and discuss them. The tasks which we had to work on got spread around the team fairly so no one person had an overload of tasks to do.

The tutors which provided are training were easy to get on with and offered help if a problem arose. I had contact details of the tutors and they would always reply if I emailed them a question about a part of the course. They wanted to see us complete the course and pass it well, even after we had finished the course they said we can send them questions at anytime if we needed some advice or help. The courses were made better by having a good tutor to learn from.

My manager is very supportive in what I do and wants me to have the best opportunity to succeed in my career. He will always help me out and find new jobs to get me involved in which would help me get to know more people around the company and try out new things. Everyone at Capgemini wants to see you be successful in what you do, they always want to make sure you know that any problems you can go to them in confidentially if you want and discuss any matters. It's really easy to contact anyone if you do need support and pages to read through via Capgemini's intranet.

The salary which I get always covers me for the month and makes me able to afford some extra things which before I would'n't have been able to. It has made me be able to afford a car which make travelling to work very easy since it's not too far from where I live now.

There are company events which happen outside of work like a Christmas party each year which is always a good social event. Other social events come up throughout the year as well. At the offices which I work off there is football which is available for every employee to play at the local leisure center on Friday lunch time and made a bit competitive with a overall leader board of each persons results throughout the year. I also play football outside of work which I found out about due to a colleague which I work with. I play badminton as well and am a keen runner.

Yes

I would recommend Capgemini to a friend because I have had experience of working for the company and have really enjoyed my time here. Everyone is easy to get on with and makes you feel welcome straight away. I have gained some very good qualifications which I have worked hard to get. I have improved a lot of my skills even ones which aren't IT related. The type of work which I do keeps me interested and there is always a chance to change if you would like to explore another area of work.

The application process consists of three stages, CV, telephone interview, then formal interview. When I did it I was nervous for the telephone interview and the formal interview but on both of them after I started talking to the people of Capgemini I realised there was nothing to worry about as they were really easy to get on with and wanted to make you feel part of the company before you had even been hired. We also had assessments on the formal interview days where we had some tests to complete and also do some activities with others who were applying for the apprenticeship, it went really well for me as I enjoy working in teams to find the best solution to the problem which we faced. It was by a phone call which I found out that I had got the job then an email sent to confirm start dates and contract which I would be getting. The first experience which I had was finding out that I would be travelling down to Telford and staying over in a hotel for a few nights whilst I was completing my induction. This gave me a great opportunity to get to know the other apprentices on my course and who I would be soon working with. One thing I would like to have been told was just there is no point worrying as there's nothing to worry and everyone is really easy to get on with and want to help you as much as they can and give to the best opportunities to succeed.