Service Manager Review

Service manager - chairing and documenting meeting minutes, generating service governance reports, incident, problem, and change management, assisting with patching activities, handling communications, etc.

On this particular role, I've achieved the ITIL Foundation qualification, and developed communication skills and professional skills through on-the-job tasks and learning. A lot of the skills I have learned are through the day-to-day tasks I perform.

I have enjoyed my program - Despite being new to the working world, I have been treated as a valued member on each project I've been on - particularly on this one. The people I have worked with over the years have been extremely friendly and helpful, making me feel welcomed. The education has also been very interesting.

I feel very valued by IBM - my work gets recognised and appreciated by my project team, and my achievements have been noted in the past by both the project team, and my general manager.

The project is fairly well structured, with mandatory courses being outlined for us, and plenty of opportunities to take project-specific courses, where required. The structure of having different managers for different apprentices also means that each manager has more time for us, if needed.

We get informed of upcoming courses that may appeal to us, and there is a large variety of training available.

If we require support for any reason, we can speak to our managers or our task managers to see what can be done to address any issues we have - I have particularly noticed this on my current project, where the assistance and support I have received has been very constructive and helpful, as well as friendly.

The pay packet when you join as an apprentice is very generous, with several pay raises occurring throughout the apprenticeship, along with further potential pay raises or bonuses based on positive end-of-year performance reviews

It all depends on where you are based - I have been on projects where several get-togethers get planned on a regular basis (e.g. to meals or movies), and my current project tends to have meals out to celebrate holidays or major milestones.

Yes

It is a company that, despite its size, values the inputs of every individual. It is also a great way to start your career in the technology industry. There is also a place for everyone - you don't have to know every programming language or in-depth knowledge of networks in order to join.

Keep a positive attitude through each step of the application process - every part you complete is another step closer to being on the program Be enthusiastic and be prepared for the application process and interviews - perhaps put together a portfolio in order to show your abilities.