Technical Advisor Review

Y role is incident management, stores call through with IT issues, the incident will go to 1st and 2nd line support before coming through to myself on 3rd line support. My daily tasks involve things such as offering KT and training, fixing incidents, providing code updates/ fixes to stores PC's etc. It is a hands on technical support role. I also have resposibilies with the IT social committee, where we organise fundraising and social events.

I have learnt so many new skills! I have SQL, java, unix and python training. I also have a lot of hands on learning, with opportunities such as presentations, training and public speaking- you will be encouraged to push yourself and continue to grow and learn new skills.

My program from a job role and training perspective is brilliant! However from an organisational perspective, the program is lacking. Boots have inconsistent expectations, and communication could definitely be better. Program tasks are often very disorganised and feel very last minute, which impacts the enjoyment.

I feel valued by Boots as a company, and by individual line managment, however (as i'm sure it is with most companies) there is always people in both senior and less senior positions that have very little value towards their fellow employees.And this is particularly apparent at times.

The program is to be perfectly honest, horrifically disorganised. The support network is unpredictable, unstructured and unenjoyable. Often decisions are made last minute and you have to be able to cope with sudden change. In my first year I had too much HR/ programme support and now, in my second year, I have absolutely none. However this has been fed back to the organisation and hopefully the feedback will be taken on board in time for new recruits.

Our training provider is again, slightly inconsistent at times, however overall they were rather good. We could pick up the phone to get hold of our assessor, and (apart from the odd exeptiom) our coursework and training was always well organised.

I have brilliant support from my line manager, he is very supporting of both my job role and my apprenticeship program and is constantly looking to further develop me and help me.

My pay is very good in comparison with my costs.

There is so many things you can get involved with outside of work here at Boots! From pilates classes after work to black tie events.

Yes

They are a good, appreciative employer.

Organise yourself and prep for your interview well, Boots ask very probing questions and often get you to interact with others- so treat fellow interviewers as though they are your colleagues.