Relationship Team Officer Review

Dealing with incoming customer queries, answering the phone and emailing. Communicating with other departments to resolve issues for customers. Looking at credit applications and aiding and advising customers on the best way to gain finance.

Yes, I have learnt new skills and developed old ones. My banking knowledge has broadened greatly through my day to day work and working with my colleagues. Also my exisiting skills have also been deveolped, such as confidence, communication and team work.

I really enjoy my programme, every day is different and I am constantly learning new things. It is never boring. I am also greatly encouraged by my team.

I feel greatly valued by RBS. They have invested a lot of time and money into me and my development, which allows me to enjoy my programme whilst getting the most from it.

The bank is very organised rgarding my programme, however the learning provided - BPP, needs to improve. There is constant techincal issues and seems to be a great lack of communication from them.

Not a lot. Everything is online or via email, apart from a 30 minute monthly review. The assesors do not seem to have a good understanding of the programme and technical issues we face.

I recieve a lot of support from my employer. All of my colleagues are very supportive and willing to help me with my learning or any problems I may have. My line manager is also very supportive.

The salary and package is really quite good for an apprentice. There are lots of bank benefits that can be utilised to get the best from your pay and benefits.

There are lots of opportunites to get involved in out side of work. From opportunites with our product partners or opportunites with other businesses we work with. There is always something extra to get involved in to depthen your knowledge and boost your CV.

Yes

They are a great company to work for. You feel highly valued and there are losts of opportunites for progress with in the bank. They are also a national sized company so there is always opportunites to move around if that is something you are interested in.

Be honest and open. Don't tell lies and be truthful. RBS want employees they can trust and know will represent the brand well. Prepare well and don't be afraid to push yourself out of your comfort zone.