SFF Customer Service officer Review

by NatWest

Best Apprenticeship Employer

Rating

6.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work for Lombard Asset Finance in the strategic fleet finance team. I contact customers, process the finance of vehicles and fetch drinks for everyone!!

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Not at the moment, I'm just learning the processes at the moment.

    5/10
  • 3. To what extent do you enjoy your programme?

    • I do enjoy the apprenticeship, but at the minute it is quite slow moving and I'm unsure of the progression opportunities. But I like the money!

    5/10
  • 4. How valued do you feel by NatWest?

    • I feel people are starting to appreciate the work I am doing and feel like they can give me more responsibility.

    7/10
  • 5. How well organised/structured is your programme?

    • The plan is not very clear, I am doing a different job role to what I initially thought I would be doing so the plan seems all abit thrown together.

    4/10
  • 6a. How much support do you receive from your training provider?

    • The training provider (BPP) are good and the telephone reviews etc, are helping track my progress.

    8/10
  • 6b. How much support do you receive from your employer?

    • I feel if I need support it is there.

    8/10
  • 7. How well does your salary/package meet your costs?

    • Very well at the minute as I am a dependent.

    9/10
  • 8. Are there many opportunities outside of work?

    • N/A

    5/10
  • 9. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • The money is good!

  • 10. What tips or advice would you give to others applying to NatWest?

    • Make sure they are crystal clear on the job they are applying for.

Details

Level 3 Apprenticeship

Finance

Yorkshire & The Humber

February 2016

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