Assistant Relationship Manager Review

My role entails that I work with a Relationship Manager who looks after roughly 120 customers and their everyday banking needs. This might involve issuing loans, changing details on accounts or opening and closing different accounts for their businesses. Their business must make more than £2m turnover but less than £25m per year.

I've learned lots of new skills and my knowledge has improved vastly. I learn a lot about banking and it's background and why it is important in everyday life. Prior to my apprenticeship I knew very little about this. MY communication skills have definitely improved as I have to talk to customers regularly and email/post to them regularly and I have to make sure my professionalism is consistent and adaptable to each person.

This isn't something I usually do and to be accepted onto the scheme was an honour as I wasn't expecting to get the placement at all. Everything is very new and it is hard to get used to as it's not something I have experience in. Everyone who I work with is really lovely and helping and so this has been really beneficial for me and helped me to enjoy the job more.

I definitely feel like my opinion matters and that customers opinion matters and so I feel like that makes my job more worthwhile as everyone's view matters. I feel listened to and that I can talk about issues that I may be having with my line manager without hesitation.

The apprenticeship is very well organised and structured and I know what I should be doing and when and I am often sent reminders and notifications to remind of if and when items are due or when webinars/seminars are occuring. The actual job isn't necessarily like that as each day is different and you don't know what to expect but the apprenticeship, I know exactly where I am at with it.

I recieve a lot of support from my training provider. We have monthly phone calls to make sure I am on track and I have an email address which I can email at anytime to get the information I need. During the online sessions there are regularly questions asked and they are answered to full capacity which is always good.

I often have meetings with my employer, at least once a fortnight to make sure I am on track and keeping up with my studies. I know that if I ever have an issue I can talk to someone about it. Whether that be with my work or in my personal life that may affect my work. I believe that my employer wants me to do well, not only for the company but for myself personally. I definitely feel supported

yexceptional for someone of my age and qualification level. As my first full time job, the pay I get is very good and it meets my needs really well. I'm abled to get married this year on the salary I get from my job and not many 19 year olds can say that!

So far I have been on the MoneySense programme with some coworkers and that was on top of the job we already do and it took place during working hours. I also have opportunities to network with other people from across the company which is good and the office also does a lot of charity which I have the opportunity to get involved with if I wish to do so.

Yes

I believe it is a good company to work for and even though I haven't been here long, I've been told I've come in at a very good time as the company is only going upwards from here and I think with the perks I get now, if this is only to improve, then I think this is a good company to work for.

I would definitely say come in with a very open mind and be prepared to learn because sometimes it is a bit old fashioned and people may not see things as you do with the age gap being prominent but be accepting that they know a lot about the business and the roles and they can be extremely helpful and I think with this, it'll be easy to go quite far in the company. Just work hard.