Rating

4.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Role is a 1st/2nd line desktop support. Daily tasks include answering the phone and emails, logging call and then resolving them. Daily internal interactions with the members on the same desk I work on Daily external interactions with sites that phone up Responsible for logging calls and closing any calls that I can.

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Learnt about networking and subnets - but had no use for it. Developed general computer use.

    4/10

  • 3. To what extent do you enjoy your programme?
  • The problem solving is enjoyable. The team I work within is good for the most part. There are efforts from the company to involve everyone in everything that is happening. I did expect more of an advanced role, rather than just a 1st/2nd line support agent which just deals with standard computer faults.

    5/10

  • 4. How valued do you feel by Fujitsu?
  • I have a non-existent manager, who is only on site on Tuesdays & Wednesday, that provides no guidance or direction. Outside of the small team that I work within, there is no internal or external recognition. The only involvement in the project was as a support agent.

    4/10

  • 5. How well organised/structured is your programme?
  • The Induction was a series of web learning. The training I was provided with was on the job, but mainly came in the form of documented procedures to follow. Once I was comfortable in the 1st/2nd line support role, all support was dropped and further training was not proved. Support is offered from the majority of team members that I work with, but not all. The meeting that I have with mentors from Telford college are helpful. My program was no organised, at all. At one point on of the other team members had to train me on a subject, and that training was fully organised, but apart from that there was nothing.

    4/10

  • 6a. How much support do you receive from your training provider?
  • My tutors are always helpful in providing feedback on tasks and direction. I have been able contact to contact my tutors whenever I have needed, but a reply can take a while sometimes.

    7/10

  • 6b. How much support do you receive from your employer?
  • My manager is very poor, so not enough support is provided. Resources are not focused on my development. Mentors are able to provide support when it is needed.

    5/10

  • 7. How well does your salary/package meet your costs?
  • The salary allows me to provide a bed and food, but nothing more.

    4/10

  • 8. Are there many opportunities outside of work?
  • There are opportunities to get involved with company event and activities, but none of these are local.

    5/10

  • 9. Would you recommend Fujitsu to a friend?
  • No


  • 9b. Why?
  • I can envision better prospects elsewhere.


  • 10. What tips or advice would you give to others applying to Fujitsu?
  • I was told by my manager that I was the only one out of two to be able to complete the screening, so ensure you know the basics of the field you're applying to. [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]


Details

Level 3 Apprenticeship

Information Technology

North West

February 2016


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