Service Manager Review

by IBM

Best Apprenticeship Employer

Rating

7.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In a nutshell, I represent IBM to the client as a professional and competent organisation with the client’s satisfaction as the number one priority, while managing IBM and my team to provide this level of service within the agreed budget. I am responsible for the day-to-day performance of an insurance client, including staffing, service and budget. I ensure that all maintenance and support activities are carried out in accordance with the relevant Quality Plan and Service Level Objectives, and ensure that the client is satisfied with the services delivered. In addition, I actively promote the compliance and usage of Open Process Automation Library (OPAL) across the account, and look at ways of improving the Application Management Service (AMS) Management System, submitting process improvements in relevant areas.

8/10

2. Have you learnt any new skills or developed existing skills?

Since joining IBM I have expanded my skill set in various areas: AIX WebSphere DB2 LDAP Coding Testing Managment Client Communications Managing technical teams Courses: Foundation Skills in a Professional Environment Foundation Call Programme Proffesional Skills Class Project Managment Java Qualifications: Apprenticeship Advanced Level 3 Apprenticeship Higher Level 4 (in progress) Functional Skills - English & ICT

10/10

3. To what extent do you enjoy your programme?

I really enjoy working at IBM, the atmopshere is always welcoming. IBM has so many benefits and offers a wide variety of oppotunities - role rotation etc. IBM exceeded my expectations.

9/10

4. How valued do you feel by IBM?

I think we could make our top talent programme more visible.

6/10

5. How well organised/structured is your programme?

The induction is very well structured and enjoyable. Training is very flexible (outside the core classes).

8/10

6a. How much support do you receive from your training provider?

There isn't a huge visible input from our college but I believe that is because everything is filtered through to the management of the apprenticeship scheme and then down to the apprentices.

6/10

6b. How much support do you receive from your employer?

IBM is very supportive of career progression.

8/10

7. How well does your salary/package meet your costs?

The salary package is very good if you are doing the standard roles that are at your 'band' level, however if you are doing a role above your standard it is hard to progress 'band' wise as you have to wait until you have finished the apprentice scheme.

7/10

8. Are there many opportunities outside of work?

7/10

9. Would you recommend IBM to a friend?

Yes

9b. Why?

There are so many different benefits provided by IBM and a job for everyone.

10. What tips or advice would you give to others applying to IBM?

Be yourself.