Production Support Analyst Review

My job title is a Production Support Analyst. This is level 2 Application Support, which involves providing proactive and reactive support to the business users to ensure we meet the regulatory SLA's in place. This will include; Responding to user quires Batch Monitoring Raising Incident and problem tickets Collaborate with regional teams to evolve firm wide best practice Proactive notifications on system status and incidents

I have learnt many new skills that I hadn't had before such as using SQL Server and UNIX I have also attended many internal online and classroom courses on how to develop myself as a person and how to progress in the company

I thoroughly enjoy all aspects of my programme, my team are great to work with, the company is very supportive and has great culture and ethics.

I get the feeling I'm highly valued at Nomura from the feedback I receive from my manager and also other members of staff I have worked with.

I have found the programme to be very well organised, I am always given information well in advanced such as training dates, course work.

A lot, they are there whenever I have a question or issue

I get all the support I need from Nomura, my manager is very helpful and I can always rely on HR to answer any issues I may have.

Very well, I am very comfortable on my salary.

There are many sports and charity committees I can join.

Yes

It is a very pleasant workplace, the people are great to work with and also there are many opportunities to progress as a person and in my career.

Be punctual,be yourself, and be honest.