Rbs customer service Review

by NatWest

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a direct point of service to customer. Directly dealing with their queries and questions. I also make payments for them and cancel payments and make standing orders etc

10/10

2. Have you learnt any new skills or developed existing skills?

I developed many new skills on this aprenticeship. Firstly i have learnt to organise more as well as behave well. I have also learnt to respect clients and be good morally. It has taught me how to work well in a profesional enviromment.

9/10

3. To what extent do you enjoy your programme?

I really enjoy my program. The skills i am lerning as well as the lots of friends i am making along the way is very beneficial. I am also enjoying talking to lots of clients and hearing about their stories

8/10

4. How valued do you feel by NatWest?

I feel very valued at rbs. All the work i do i feel is reqarded well. And all feedback is done proffesionally.i think they could be a bit more kinder to me at times. But there paay is very nice.

10/10

5. How well organised/structured is your programme?

The program i am in is very rewardihg. With many perks received for working here. Benefits and rewards are never worried about. I know that i will be rewarded for my good work

10/10

6a. How much support do you receive from your training provider?

I receive lots of support from my emplpyer. I have a manager which monitors me daily to make sure i am wkorking effectivly and doing my job well to my best standard. All feedbakc is wrll done

8/10

6b. How much support do you receive from your employer?

I receive alot of support from.my emlloyer when inneed it. There feedback is careful and detailed. And i always learn from my mistakes due to rhe good feedbaxk theu give. They also praise good will acordingly

8/10

7. How well does your salary/package meet your costs?

The salary fits my costs very well as i am only young so i do notnhave many costs as of yet. Thw cost of my train ticket adnnttafel costs, aswrll as rent. Is enoigh to support this

10/10

8. Are there many opportunities outside of work?

Thwr eare many opportubities tomprogewes in thebfuture to become better and progrees your carerr. The thibgs i am learning will be very helpful in higher up jobs.and the opportubities are endleas

8/10

9. Would you recommend NatWest to a friend?

Yes

9b. Why?

They are a very good business to work for, with many different perks and reqards for working with them. They provise support when you need it, and let u become intutative when poasible.

10. What tips or advice would you give to others applying to NatWest?

Make sure you reseaexh rbs before you start. Check what the job is in relatiln to as well as check what depaartmebtnyou will be in. It is impoetant that you ubderatand yhe job yku are goojg into before unaccwpt