Senior Customer Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Senior Customer Advisor for Lloyds Bank and this involves talking to customers to meet their banking needs and open/convert bank accounts.

9/10

2. Have you learnt any new skills or developed existing skills?

I have developed, leadership, delivery and coaching skills since completing my Apprenticeship.

9/10

3. To what extent do you enjoy your programme?

I enjoyed the programme greatly as it enhanced my existing experience and made me think about which direction to move in terms of development.

9/10

4. How valued do you feel by Lloyds Banking Group?

I feel valued as a long standing employee. I think my development prospects are better than ever.

9/10

5. How well organised/structured is your programme?

The programme was well structured, presented and delivered. There was always full support from my Trainer?Assessor.

10/10

6a. How much support do you receive from your training provider?

As above.

10/10

6b. How much support do you receive from your employer?

We receievd support in terms of witness testimonies and help with some content. But there was very little work time given to complete the course material.

7/10

7. How well does your salary/package meet your costs?

n/a

10/10

8. Are there many opportunities outside of work?

As a mother of two young children and working full time, I struggle with any time for myself outside of work.

7/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

LBC is a great place to work. I would throughly recommed it to anyone who would like to start off their career journey, or gain experience in the financial sector.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Be honest about your aspirations, your experience and your expectations.