Technology Support Review

I am a member of the Technology Support team at JLL. I work at the Warwick Street office. Some of my daily tasks include managing loan laptops, issuing new starter laptops and recovering leaver equipment. Another responsibility of mine is setting up and issuing Apple devices for JLL employees. Lastly, I spend time assisting and supporting employees who have any technical issues.

I learnt a lot regarding customer service as I spend the majority of time interacting with employees supporting and solving their issues. I have gone on internal training courses, e.g. Microsoft Office training to help me use their applications in a working environment. I have also developed my problem solving skills. Additionally I've been on IT training courses as part of my Apprenticeship.

I am currently enjoying the programme. I have learnt a lot of new skills and have liked the experience. I like that I'm working for a large company and that they have made me feel settled. My team in particular has really helped me and supported me when necessary and I feel I've learnt a lot from them.

I do feel well valued at JLL. My manager has supported me since the beginning of my Apprenticeship and has got me involved in many activities. I have also met a lot of nice people from my role.

The programme has been well organised. I was given a training plan a the beginning on my apprenticeship and my line manager outlined my role for the year. We also agreed time for me to study as well as having one-to-one meetings.

I've had good support from my assessor by meeting him every month at my office and I can also get in touch with him if I ever need help. However, sometimes I have to wait a while for a response and it's taken a long time to work to be marked.

I've had plenty of support from JLL. My Manager is often available if I need help. We're had productive meetings regarding my job role and the Apprenticeship. The Emerging Talent Acquisition Manager has looked after me and the other Apprenticeships. We had a few meetings discussing how I'm finding the work and Apprenticeship. She is always kind and supportive. Lastly, my team have been very supportive when I've needed help.

For an Apprenticeship it's okay. Train fares are considered. However, due to my living location I need to drive to the station which is extremely expensive. It's around £7-£8 therefore I think the salary/package should be more in regards to people's living locations.

Yes. I've been to a few social events including charity events and a JLL Christmas party. I also play football with some people from my office and there are also opportunities to volunteer. I would still like there to be more events/classes to attend.

Yes

JLL is a large company that provides plenty of opportunities. Its reliable and provides a lot training and events. It's a good company for people that want to progress.

Be confident and express your desire to work hard and want to learn.