telephone banking advisor Review

Telephone banking consultant - taking calls from customers to assist with their banking needs, ensuring giving a great customer service on every call.

i have realised how much my knowledge is within my role and it has helped to enhance my performance and given me more confidence to give presentations to colleagues and share best practises

i enjoyed the content of the apprenticeship programme and my asessor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] provided exceptional support always being available to answer any questions that I had

i understand how much that Lloyds have invested in the programme and feel valued to be able to complete the course. The recognition and seminars helped improve my role.

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] provided a very well organised and structured programme and the additional seminars made the programme more enjoyable. The content was very specfic to my role.

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] provided an exceptional level of support and even answered questions out of work hours and was very efficient, providing any feedback to improve my work.

Lloyds provided any time of the phone and assisted in presentations. The seminars involved senior managers giving presentations which helped improve performance

the apprenticeship was fully subsidised by Lloyds so did not require me to spend any of my personal money

I have not had the opportunity to develop my career due to childcare however it has improved my maths and english as I has been some time since I was in education

Yes

i have worked for lloyds banking group for 8 years and during this time they have supported me and provide a excellent working environment

i would encourage anyone to join the group and would say to be yourself and show commitment to your role