Customer Service Assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I was a CSA which involved cashiering and dealing with day to day banking enquiries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • No, it was very basic and very reactive. It never taught me customer service, it just noted what I had done.

    1/10
  • 3. To what extent do you enjoy your programme?

    • I did not enjoy the programme. It was very basic, no communication between the mentor

    2/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Felt happy to be selected for the programme but at the same time the group did nothing to support me through the programme.

    10/10
  • 5. How well organised/structured is your programme?

    • was very poor

    2/10
  • 6a. How much support do you receive from your training provider?

    • [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was very helpful but she could only do what she could do.

    5/10
  • 6b. How much support do you receive from your employer?

    • Not a great deal at all, they allowed me to have the meetings. But neither my employer nor I, so any benefit to the programme.

    3/10
  • 7. How well does your salary/package meet your costs?

    • I had no costs to pay

    10/10
  • 8. Are there many opportunities outside of work?

    • I was already employed

    10/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Loads of opportunities.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Definitley apply and work hard! You will get your rewards if you want to succeed and do well

Details

Level 3 Apprenticeship

Finance

East of England

March 2016

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