Customer Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer advisor, greeting and serving customers on a day to day basis, using the computer and dealing with money.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, I have learnt more about customer service and developed my people skills.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I quite enjoy it.

    5/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Fairly valued.

    6/10
  • 5. How well organised/structured is your programme?

    • Very well.

    8/10
  • 6a. How much support do you receive from your training provider?

    • Fair amount

    6/10
  • 6b. How much support do you receive from your employer?

    • Fair amount, more time to do the work would be better.

    5/10
  • 7. How well does your salary/package meet your costs?

    • Very well.

    6/10
  • 8. Are there many opportunities outside of work?

    • Some

    6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • Because I'm enjoying my time here and am enjoying what I am doing.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Be honest, be yourself and always think about the customers.

Details

Level 2 Apprenticeship

Finance

South East

March 2016

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