Senior customer advisor. Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Senior customer service advsior. I take inbound calls for opening new current accounts and overdrafts.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned how to structure and contimue my personal development and also gained new skills on customer service.

    10/10
  • 3. To what extent do you enjoy your programme?

    • The programme has helped me to continue my personal development I have since had a promotion. This was essentially due to the apprenticeship programme.

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Positive.

    5/10
  • 5. How well organised/structured is your programme?

    • Excellent the lear direct trainer was excellent.

    10/10
  • 6a. How much support do you receive from your training provider?

    • Any futher help and time needed was always provided.

    10/10
  • 6b. How much support do you receive from your employer?

    • Excellent support.

    10/10
  • 7. How well does your salary/package meet your costs?

    • n/a

    7/10
  • 8. Are there many opportunities outside of work?

    • The oppertunities have now increased due to new skills and knowledge.

    10/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • For the oppertunity to develop.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Work hard and use all the tools at hand to progress your career.

Details

Level 2 Apprenticeship

Finance

Northern Ireland

March 2016

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