Customer Service Officer Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Sending out currency orders for the customer and putting currency into a customers account.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Certain computer skills.

    7/10
  • 3. To what extent do you enjoy your programme?

    • It helps me with learning and team work and also my functunal skills.

    7/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • I feel appreciated by my manager at Lloyds but not the overall higher managers within Lloyds.

    6/10
  • 5. How well organised/structured is your programme?

    • The helped asseser has been very good but not very helpful Learn Direct in general as a company because Im about 4 months into the programme and I still have not been given an asseser

    4/10
  • 6a. How much support do you receive from your training provider?

    • Not that much considering I have no asseser

    2/10
  • 6b. How much support do you receive from your employer?

    • I get the time I need to do my work

    8/10
  • 7. How well does your salary/package meet your costs?

    • It covers it well

    8/10
  • 8. Are there many opportunities outside of work?

    • Not that I have seen

    6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • No

  • 9b. Why?

    • Just because the longer you work for the bank, I just feel the less valued you are.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Stay for a short period.

Details

Level 3 Apprenticeship

Finance

West Midlands

March 2016

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