Mortgage Processor Review

I deal with intermediaries who place new business with us. I process new mortgage applications, verifying income and ensuring the application is correct. I also take calls from solicitors with queries as they organise completion.

My confidence levels have improved as I have had to have someone listening into my calls, had to record live answers to knowledge questions and also have full discussions about my role. Also at the mid year I got the chance to meet new people.

I felt alot of the work wasn't really linking well with my job role. It was more based on a customer facing role rather than Intermediary Telephony and I struggled to answer alot of the questions. I enjoyed the half way meeting as this was more about personal development.

As an experienced colleague, I get alot of opportunities to support and get involved in training. I also was able to travel to a different site and provide training which was paid for by the business.

I feel the support provided for the apprenticeship was lacking as I have had 3 different assesors. When my 2nd one had left, there was a 6 month period where I had no assessor therefore wasn't able to progress. I received another assessor for 1 visit in Dec 15 however someone else took over to try get us completed. Now in Mar 16 I'm not yet completed.

As per my previous answer, I have had 3 different assessors now, the first 2 were very helpful and knowledgable and helped me understand the questions in a way I could answer, I only had 1 meeting with my last assessor and a more experienced colleague took over to get us completed.

My employer provided 1 and a half hours a month to do my appreticeship work. I feel for the work we were given this wasn't enough. I managed to get some done at home but alot required me to review HR resources. I got alot of support from my team coach.

I feel the salary paid is well below the standard for the same job in other companies. I feel the job I do is worth more than the salary paid and I also do more than my standard job in training and support.

I don't feel there have been any opportinities outside of work, I am unsure if I have just not come across any as of yet however I have not experienced any.

Yes

It is a good company to work for and if you manage to progress the salary packages do improve.

Put yourself out there and be noticed. Chase opportunites to develop and progress.