Field Technician Review

I am a Field Technician, my daily role involves installing and servicing Virgin Media equipment.

I have obtained an Intermediate Level 2 Telecommunications qualification and the necessary practical skills to perform my job

I have enjoyed working and training with the other apprentices, though managers of the training program could be more accessible/competent

I feel appreciated by my immediate management but not valued by the company, which seems more interested in squeezing as much out of their employees as possible.

Organisation was frankly bad. The training manager was often uncontactable or would dump training sessions on the local support manager. Guidance on coursework was poor and mostly extended to 'take a holistic approach'. Requests for more information were met with 'write everything you can think of'.

Training manager was often hard to contact.

Support from the local managers has been excellent. They were very easy to get in touch with and ready to give advice.

Good wage for an apprentice

there have been two work activities I've attended. Graduation was a great success, although the charity bike ride was very poorly organised.

No

At least within Service, the work load is extremely heavy, the hours unsociable and it is unlikely any of this will change.

Do not join service, try and get into a different department