Call consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work as a call consultant within Lloyds banking group. My role includes providing great customer service to clients looking to cancel life assurance or withdraw money from their investments. It is all about providing them with all the information you can such as details about the policies and giving them all options available then helping them cancel or withdraw or explaining the process and what steps they need to take to do so.

10/10

2. Have you learnt any new skills or developed existing skills?

I have gained more confidence in my role and my apprenticeship has given me more knowledge about the ins and outs of my rights within the business. I have learned more about how to provide better customer service and be the best I can.

8/10

3. To what extent do you enjoy your programme?

i enjoy the programme I have learnt new skills and lots more information which I didn't know before hand. As I am only a few months in I know I still have a lot more to learn. I get time within my role to complete some work which means I have the support there from my manager if I need it and also means I don't need to use up too much time of my social life to complete work or be rushing last minute to get what needs done.

10/10

4. How valued do you feel by Lloyds Banking Group?

I feel valued at Lloyds. The support I need is always there when I need it wether it's by colleges coaches or my manager.

9/10

5. How well organised/structured is your programme?

It is always very structured. Every time my tutor comes to see me she always has a list organised of what we are going to be doing or discussing And we always set plans for our next meeting

9/10

6a. How much support do you receive from your training provider?

I always receive support when I need it. I know she is always a phone call, a text or an email away if I need help

10/10

6b. How much support do you receive from your employer?

Again the same as from my training provider my manager is always there to support me when I need help.

10/10

7. How well does your salary/package meet your costs?

This meets costs fine. As I am providing with most of the things I require by my training provider and manager I always have everything I need and if I ever did need anything additional my salary would cover it.

10/10

8. Are there many opportunities outside of work?

Yes there are lots of opportunities outside of work including work related and leisure

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

I feel valued within my work place. I always have the support I need and I am treated the way all employees should be. I also have great benefits from working within the group and a good salary.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

It is a great company to work for as long as you go to work and do your job then there's room for work and social