Quality Analyst Review

My Role as a quality analyst involves checking the standards of the calls taken on the service desk, and of the tickets logged in relation to the calls. By doing this we help the company to maintain a high level of customer service.

I already had several years of experience within customer service, but have developed my skills as my role focuses on over the phone customer service where I am used to face to face.

I enjoy that for me there is a lot left to learn in order to be able to do the job to the same lever as the others on my team, however the other members of my team are always happy to help me.

As a whole I feel that ATOS do appreciate their apprentice's as they go out of there way to allow apprentices to meet one another and also higher up members of the company. They seem to want to help people to progress further in the company.

when I started there was a couple of areas that were not so organized, and throughout the program I have had a change of QA assessors, this has made things slightly more complicated, but I am almost at the end of my program now and I don't think it will affect the outcome.

QA in general have been supportive throughout my program, the in center training although often means traveling; is vey helpful and can motivate you to complete more course work in shorter spaces of time.

My employer has always been supportive of me as an apprentice, however still treats me just like everyone else. I am given sufficient time to do my own course work, but I still have responsibilities that come with my role.

Personally I do struggle, but I think this is because before I started here I had many prior bills I was committed too including paying for a car. however I do agree that the wage is good for an apprenticeship!

There have been some opportunities outside of work, however these events have been planned by members of the team I work for rather than the company as a whole.

Yes

I think that ATOS gives people the opportunity to learn on the job with the potential to progress. I started my apprenticeship at 23 as a way to move away from the hospitality industry while still remaining in customer service, ATOS value the experience I have and let me advance on it rather than replace it.

Don't be shy when it comes to interviews and assessment days, the days are too see how well you would work as a part of ATOS, if you are pretending you may be uncomfortable in the position.