Service Desk Analyst Review

by Atos

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role was a Service Desk Analyst dealing with NHS customers within Greater Glasgow and Clyde, i had to have expert call handling and make sure i had good listening skills to ensure i got the correct details and information from the end user. i have the responsibility to make sure that all issues are logged correctly and notify additional people when needed

10/10

2. Have you learnt any new skills or developed existing skills?

how to use: MS programmes talk and type Different internal apps Understand the user needs

8/10

3. To what extent do you enjoy your programme?

i enjoyed the team around me and the work i was given. met all expectations and the course was easy to pass

10/10

4. How valued do you feel by Atos?

very

10/10

5. How well organised/structured is your programme?

too much time was spent in college for unnecessary points

6/10

6a. How much support do you receive from your training provider?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was a legend and helped me pass this quickly and properly

10/10

6b. How much support do you receive from your employer?

Team Leader didnt do too much to support me but gave me correct headers when needed

9/10

7. How well does your salary/package meet your costs?

majority of it was for travel but once ive got full time role itll be worth it

9/10

8. Are there many opportunities outside of work?

not really no

2/10

9. Would you recommend Atos to a friend?

Yes