Field Technician Review

I am a Virgin Media service technician. My job includes interacting with customers who have reported a fault with their services or with customers who are getting the services installed. Responsibilities include making sure our customers receive an award winning service; to leave them with all services working and any questions they may have answered.

I have gained a basic knowledge of telecoms and a BTEC.

I don't feel appreciated at all. I feel I am only employed because there aren't enough members of staff to cover the daily quota.

Although there were complications with exam dates being changed last minute, important meetings were made that were cancelled with very little notice and training days were not clearly expressed.

Not very much. With the trainer being new into the job, I believe that he was unsure as to what training he was supposed to provide. The more useful training came on the job when it was a little too late.

The only support I receive is negative.

I do what I can with the limited time I have after work

Yes