Customer Service Advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer service advisor Helping customers with their banking needs

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learnt more about the financial industry and how customer service impacts on the business as a whole

    8/10
  • 3. To what extent do you enjoy your programme?

    • 6/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • 8/10
  • 5. How well organised/structured is your programme?

    • 8/10
  • 6a. How much support do you receive from your training provider?

    • 5/10
  • 6b. How much support do you receive from your employer?

    • 6/10
  • 7. How well does your salary/package meet your costs?

    • 7/10
  • 8. Are there many opportunities outside of work?

    • 5/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • It is a great opportunity to work with customers and improve confidence. Lloyds is a good company to work for with many benefits

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Customer service plays a huge part in Lloyds banking group so make sure that you do have some experience with that or are willing to learn and improve

Details

Level 2 Apprenticeship

Finance

Scotland

March 2016

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