EOC Technical Analyst Review

Monitoring the performance of all ICT components through specfic tools to ensure effective resolution of faults within contractual timescales. Log tickets in the correct method in order to ensure that the problem is identified and is dealt with on Ticketing Systems. Maintaining operational documentation on the services supported. Ergo this ensures procedures can be executed in a clear and concise manner. Ensuring good communication with all staff both within, and across shifts in order to hand over all information concerning operational status.

I have learnt both technical and non-technical skills. Technical skills which I learnt from my time at the training provider (QA) include basic knowledge of Networks, Security, Operating Systems. Each of these course enabled me to take an MTA exam in the areas mentioned. In terms of non-technical skills I have improved upon my communication skills. This is due to being within a large company where there are many different departments with different teams. As one of my responsibilities included contacting other teams when an alert requires a callout, I have to communicate daily in an effective manner.

I enjoyed my programme a lot as when I visited to training centre, there were other apprentices just like myself and I got to know them. As I worked with other apprentices as well within my work place it was nice to see somebody in a similar position as myself so I didn't feel to overwhelmed by joining such a huge company, as I had people to talk to, not only apprentices but the management were friendly as well.

ATOS are constantly doing different things for Apprentices so that makes myself valued such as the end of year apprentices awards. Not only this but they are always offering route for development and paths to take once the apprenticeship has finished.

Although at times in the workplace it felt like progress was slow in terms of actually doing hands on work, the management were trying their best to create plans for us. For example we visited different departments to get a feel of the company. When first getting informed of what I will be learning all questions by both ATOS and the training rpovider were answered clearly.

I recieved a lot of support from the training provider by my Assessor who would visit my work place, as well as the teachers within the trianing centre. They would answer questions clearly and offer all the support I needed and advice.

I recieved a lot of support from my employer as I have previously mentioned, plans were made for myself to visit otehr departments a long with informing us of different paths iwthin the company. They were also very friendly and very welcoming when first joining. They were not hesitant to asnwer any of my questions and always tried to support me.

My salary was great for an apprentice. It was higher than the apprentice minimum wage which greatly encouraged myself. There were also wage increase a long the path which happened once we finished our 6 month probation, then once finishing the course altogether.

Myself personally have not been involved with any opportunities outside of work, however within the internal communications newsletter there is lots of information regarding outside activites, as well as information on our companys on own our social media space.

Yes

Working for ATOS has definetly been a huge boost to my career as it is amassive company. Along with this the people who work here are also very kind, friendly, welcoming and more than willing to help you out if you ask for help.

Have an idea of what you would like to get out of the experience as there are many opportunities at ATOSand be prepared to take the aopporutnities. Show an intrest for not only the company, but the people who work here as well.