Install / Service Technician Review

My role as a service technician with Virgin Media involves intalling and servicing our products, interacting with the customers and interacting with other members of staff. My responsibilities are to make sure I give a brilliant service each and every job and also try my best to resolve an issue that the customer may be having. I also need to ensure that I work to the companies requirements and parameters in order to do the above.

I have learnt a lot about the way Virgin Media works in terms of as a company and also how the network works. I've completed external training courses such as NRSWA which has made me competant in what I need to do if a street needs to be closed off or a footpath is going to be blocked in order to work in the safest manner possible and we also have internal courses which work on developing us to do the best job possible at Virgin Media. It has also furthered my skills in terms of speaking to and dealing with tricky customers.

I personally really enjoy my course. I have been fully integrated into my team and feel like a valued member already. The course has more than met my expectations and I am looking forward to my career in the future with Virgin Media.

I believe that the work I do gets recognised and if I do a good job it gets praised by my colleagues and manager. I have been involved with every team meeting even though I have not been passed over to that manager yet so I feel like I have been taken in by my team and I am already starting to have a strong involvement and develop working relationships with other members of staff. I feel like I have been a valued member of the team since I have started my career here.

I believe the course is very well structured. I feel like I have always had support whether it be with training courses or on the job on a day to day basis. There was a training course organised in Birmingham over 2 weeks which aimed to develop my skills in both service and install sides of my role and I believe that it done this well. We have meetings every week and a 1 to 1 every month in which we discuss our progress and work out what I and the company need to do to further my progression.

I believe we receive more than enough support especially in times of need if we've been struggling and it is very accessible. Most of the support we need is at the push of a button by making a quick phonecall and they are always more than happy to help.

I have received a lot of support from my manager, my future team and my mentor who done my initial training. Although I am not working with my mentor he still rings me regularly to check that I am ok and not struggling and if I am he will help if he can. On many occasions colleagues have came out to jobs that I have been struggling with so again I believe that everyone is very helpful and more than willing to do so and I believe the company as a whole is very supportive.

At the moment my salary meets my needs as it covers all of my bills and I usually still have plenty of spending money at the end of the month. Travel costs are covered by the use of a van so I don't need to use any of my petrol to get to and from work and location isn't an issue because of this.

Virgin Media often holds road shows and charity events that it encourages all of it's staff to get involved with.

Yes

I believe that Virgin Media is a brilliant company to work for and I believe that if you are working at the best of your ability it will be a job for life. There are plenty of opportunities within the company to work your way up through the ranks,

The application process was very simple. You set your parameters for what type of position you are looking for and in what area and then Virgin will notify you when a matching position arises. You are then able to apply and you have an online test and a phone interview to get through before you are told whether you have made it to the actual interview/assessment day. Once a decision was made in terms of whether I had got my job I got a phonecall from the manager straight away to let me know.