call centre consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • call centre consultant, customer service, pensions

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • enhanced customer service skills, ownership

    5/10
  • 3. To what extent do you enjoy your programme?

    • greatly

    6/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • greatly

    5/10
  • 5. How well organised/structured is your programme?

    • poorly

    2/10
  • 6a. How much support do you receive from your training provider?

    • great structure from original treainer until she left then no contact for 6 months

    1/10
  • 6b. How much support do you receive from your employer?

    • greatly

    10/10
  • 7. How well does your salary/package meet your costs?

    • good

    8/10
  • 8. Are there many opportunities outside of work?

    • no

    3/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • good benefits

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • help with application forms and interview process as its hard to get your foot in the door if not coming through a temp agency

Details

Level 2 Apprenticeship

Finance

Scotland

April 2016

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