Customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is to provide customers with an excellent service and to make sure that i am answering calls quickly and efficiently and providing them with all the correct information

1/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a few new skills since starting this job

1/10

3. To what extent do you enjoy your programme?

I feel that i would be able to enjoy my programme a lot more if we got informed about this a lot more.

1/10

4. How valued do you feel by Lloyds Banking Group?

I feel a little bit valued by lloyds banking group

1/10

5. How well organised/structured is your programme?

Our programme is not well organised at all. We started working in october 2015 and only signed the papers for the programme at the end of february. We were told it would take roughly 6 months to 12 months to complete. 6 months in to the programme and we haven't even started the programme due to the lack of organisation.

1/10

6a. How much support do you receive from your training provider?

We havent recieved a traning provider as we have not started the programme

1/10

6b. How much support do you receive from your employer?

N/A

1/10

7. How well does your salary/package meet your costs?

This meets my costs quite well at the minute due to not having very many things to pay for as i am only 18

1/10

8. Are there many opportunities outside of work?

As far as i am aware no.

1/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Lloyds banking group is a good place to work for, apart from the apprenticeship not being well organised they have very friendly staff that make it a fun place to work for.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

I dont have any advice for anyone