Customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

3.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is as a customer service advisor for credit cards. I deal with lots of different customers on a day to day basis at first point of contact helping them with simple to complex queries about the use and services of their account.

10/10

2. Have you learnt any new skills or developed existing skills?

Within the apprenticeship programme i have not learned or developed any new or existing skills as i have been in this role for 6 months now and have still not had a meeting with the trainer

1/10

3. To what extent do you enjoy your programme?

I enjoy the role i am working within however cannot comment on the apprenticeship as i have previously said i have not had any communication from the trainer

3/10

4. How valued do you feel by Lloyds Banking Group?

I feel valued by lloyds banking group and feel it is a good employer and have been given the time off for the apprenticeship for the basic meetings however have still not met the trainer for the apprenticeship. my team manager has chased this up and not heard anything

10/10

5. How well organised/structured is your programme?

i feel the programme is not organised or structured at all as it is 6 months into the role and we have still not started the apprenticeship that we were told we would complete within 6 months to a year

1/10

6a. How much support do you receive from your training provider?

n/a

1/10

6b. How much support do you receive from your employer?

n/a

1/10

7. How well does your salary/package meet your costs?

very well

1/10

8. Are there many opportunities outside of work?

none that i know of

1/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

It is a good place to work however with regards to the apprenticeship i would not recommend this as it is very unorganised and we are no further into it than the first day we started the job

10. What tips or advice would you give to others applying to Lloyds Banking Group?

if you are applying for a job within lloyds banking group and it is a role with an apprenticeship then i would advise them to be prepared to wait for it.