Litigation Claims Handler Review

I am completing my NVQ Apprenticeship whilst at my workplace, Enterprise-Rent-A-Car. It is in Business Administration Level 3. I complete a number of tasks throughout the day including, emailing, problem solving, and dealing with litigation claims and trying to recover the outstanding monies due. I find it challenging at times, whilst other parts I can complete easily. This it because I have to have a skill at multitasking as there is a timescale on completion of certain tasks. I use the phone and perform incoming and outgoing calls. This includes speaking to customers, solicitors and insurance companies on a daily basis and liaising with them.

I have learnt new skills since starting at this company and also whilst doing my NVQ. I used to work in retail before so office/business work is a huge change for me. I complete a number of training sessions every year to brush up on my skills of dealing and handling certain claims. I have learnt how to interact professionally and confidently, type professional emails and letters and use the correct vocabulary that suits each file.

I have enjoyed it so far as it have challenged me to complete written accounts on time. I have felt much more confident in doing professional speaking as this is a requirement in some of the Units. I have learnt the ins and outs of managing a team and dealing with individuals in certain ways that meet the companies procedures. I have not finished my NVQ Level 3 yet but I am due to finish this in October and I am looking forward to getting my certificate.

I feel like a have achieved a huge amount whilst working through each Unit. I have been given excellent feedback from my manager with the work they have seen me complete and I feel like I am accomplishing a goal of mine which I am sure will help me throughout my career.

At first I had to get used to the structure of the programme as I had never done an NVQ before. AT times it is slightly confusing however, with extra help from my tutor they were able to explain each Unit to me so that I could complete it to the best standard they were looking for. I have continuous support from my tutor and manager and they are always there to help. Half way through my NVQ I had a tutor change as the first one left the company and this caused some delay however it has smoothed out now and I am happy with the speed I am going.

The training provider is always there to help however I feel like the revision side of things could be improved. The text book I was given has so much information in that it is hard to take it all in and remember it when it comes to exams. I feel like there could be more one to one sessions on certain Units however there has been a positive side to this as it has made me use my initiative more than I would have if there was further training. Within my workplace there is also always someone around to help out when you have a difficult task.

I receive support from my manager, whether its face to face or by email. We are advised to attempt to figure out the problem first before asking so that we have a rough understanding and a guide to solving the problem. This way we learn by taking in the opinion of the manager/tutor and the problem can be solved together with two different techniques.

For the amount of work I complete on a daily basis and the level of knowledge you need to be able to complete it, I do think we are underpaid for what we complete. They always expect extra tasks out of you wish are to be completed whilst always finding time to complete the usual daily tasks. As I live about 30 minutes away from work so I have to pay travel costs and also as I am looking to buy my first house I do struggle however this is normal for everyone that works at Enterprise. The salary has gone up slightly but it is still tough to balance living and social costs with the salary I am on.

There are various Charity Days we can attend and I attended one last year which was for a great cause and was really fun. There are so many events you can attend if you manage to find the time. I do overtime most nights to earn a bit of extra money so unfortunately I do not find time after work to go to any of the leisure/sports activities so I use the weekend to exercise.

Yes

It is a great place to work and as there are a mixture of different personalities and people from different backgrounds it is a fun and exciting place to come to work. There are many opportunities to progress in your role and further your careers if you wish to do so.

Be confident and enthusiastic. I came from retail with no experience and in my interview I kept and open mind and really tried hard to make sure I was up to scratch with my interview skills and I got the job 2 years ago. They give you intense training in the first 2 weeks and this carries on throughout your time here so you are constantly learning new skills.