Customer Services Advisor Review

My role involves handling commercial complaints and managing my work flow. I am required to speak to customers and follow the group contact strategy. In addition to this, I provide advice to other colleagues who may call us.

During the course of my apprenticeship, I have learnt to use the systems to log data correctly and to work out deprived of funds interest for customers. In addition to this, I've gained the NVQ Level 3 in Providing Financial Services.

I enjoy the programme very much as I'm constantly in a working enviroment and the colleagues and managerial staff are friendly. It has met the expectations I had for the group.

I feel valued as an employee as I work on the same level as my peers and am able to provide support to others. I also support my team as the Customer Experience Improvement champion.

I would say the programme is okay. I don't feel there is enough support for a Level 3 qualification and I feel the content of the course is not at a high enough standard. Overall I felt the course was too easy and took much longer than needed. The required question books were not printed on time and so I was doing nothing at one point.

I didn't receive much training support as much of what needed to be learnt I already knew. A lot of learning was internal knowledge which the training provider would not have known.

I received a good deal of support as they sat me near more experienced colleagues to make me feel comfortable in asking questions. They provided me with most of my support and helped me get to grips with things.

On my apprenticeship salary, it is easy to get by if living at home. However, I bought a property on mortgage and sometimes need to be careful with my budget. Following my apprenticeship, I've now had a significant increase which means I get by fine.

There are event which are specific to apprentices and graduates which are nice as you get to meet people around the same age with similar ambitions. In addition to these events, we hold a lot of charity events and arrange for sports days. I would like to see this happen more often however.

Yes

I would recommend Lloyds Banking Group as they have a competetive salary and have the resources to be able to provide quality training to new colleagues. They have a large customer base and are now looking to focus on customer services which is the key to building the best bank.

I would advise others to be confident in interviews and to show a more flexible side than just a businessman. They like to see initiative and any outside the box thinking. On group assessments, show that you can listen well as well as speaking up your own opinion. Be comfortable and act natural.