Work Coach Review

My current role is as a Work Coach in the Department for Work and Pensions. I am responsible for managing a caseload of claimants who are seeking employment and claiming JSA, ESA or IS. I am independently responsible for this, as well as taking lead on a number of office administration roles.

I have developed my general professional working skills, for example my ability to interact with clients and manage a diary independently, in co-operation with my line manager and colleagues.

The job I do is great and challenging, if a little stressful at times. The programme doesn't really give much support in this respect, most of my time spent outside of my job is completing the NVQ and HNC.

My line manager does recognise my input and

The programme was very poorly delivered initially. Steps are being take now to improve this, but as an apprentice new to such a big organisation the introduction wasn't useful. The study days we are supposed to have have only just come into play, as my line manager had very little information on the programme.

Capita provide the qualification element of the programme, and have performed pretty poorly over the last few months.

My line manager supports me well during my normal work, however my department has no support at all. The central apprenticeship team are now established and are offering support.

The salary is excellent for a non-graduate position, upwards of £25,000 per annum. All the benefits of a regular civil servant can be enjoyed, for example the pension and generous annual leave entitlement

The scheme and department in general offer lots of opportunities for volunteering and other out of work pursuits.

Yes

An organisation the lets you give back to society.

Work on your competencies before the interview, making sure you have examples.