MDM Analyst Review

my role is as an IT analyst within the Mobile Device Management team within Unilever. my day to day tasks can vary by day, which is an aspect of my role I love. I can be doing anything from analysing data in spreadsheets, to working on improving the customer service for our users. I communicate daily with the members of my team which are based across the globe via email, Skype calls or instant message.

Within my first couple of weeks within this role I was enrolled onto an ITIL foundation course. This really helped me understand the IT practices within service management. Furthermore, I have other course such as Intermediate Excel course and market me sessions planned for the future. I feel very lucky within my role that I am surrounded by people with great knowledge and skills and learn from them everyday.

I enjoy all aspects of my programme, the work itself is so interesting and varied it really keeps you on your toes and ensures learning on so many different subjects. The team I am working with are great, they're so friendly and always willing to help, as are everyone else in other teams I've worked with. Unilever is a great place to work, they adopt an agile working approach which makes work so convenient and fresh. I'd heard Unilever was a great place to work before I started, but I didn't understand just how great.

I have regular updates with my line manager, during which he'll openly give me feedback on how I've been performing. This makes me feel like a really valued member of the team as everyone encourages you to be the best you can be. When i first started within my team, everyone was looking forward to me starting and are really keen to share their knowledge with me, again it makes me feel like a valued member of the team.

Even throughout the assessment stages, Unilever were friendly, welcoming and professional. Everything has been really organised, on our first day within the induction we were issued with our laptops and phones, which just highlighted how prepared and ready for me they were. Regular meetings were set up straight away for me to have catch ups with my manager and people across the team who were able to support me were introduced to me.

I have regular reviews with my assessor from my training provider, during which i am able to discuss any issues or concerns so we are able to come up with a plan of solution. They've also been really helpful in changing some of the modules that were assigned to me initially, as a few weren't applicable to the role I do. There are many tools to support me that i have access to through my training provider which make it really easy to track my progress and assess where I need to make improvements.

I receive ample amount of support from my employer, again i have weekly reviews where my progress is logged and tracked, were any issues I have can be raised or any areas of improvement can be improved. They also ensure I am safe in work and that i understand my rights and responsibilities.

compared to other apprenticeship programmes i think the salary and reward package is a great incentive. I'm an older apprentice at 25 so although it can be difficult managing a mortgage and bills on an apprentice wage, for what i will gain in the long term, its definitely worth it.

There are many activities i can get involved in outside of work within the local community. from talking to school students about apprenticeship programmes to helping with the queens 90th birthday celebrations. There is always charity fundraisers and community projects that are available for me to get involved with.

Yes

I would recommend Unilever to anyone as i haven't got a bad word to say about them. I didn't expect the amount of opportunities I've been given to be made so readily available. The people and the working environment make it a joy to come to work, the fact that the work is so interesting is an added bonus!

take every opportunity you're given to ensure you make the most out of your time on the programme. Trust yourself and your abilities, the recruitment process is hard but its to ensure you have picked the right programme, as well as them ensuring they have picked the right person in you. Ask questions! You cannot ask enough questions, and everyone is more than happy to answer them!