Relationship Team Officer Review

by NatWest

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

-Assistant role to 1 Senior Relationship Manager and provide support to the wider team, who include: 6 Senior Relationship Managers/ Directors and 2 Assistant Relationship Managers. - Main point of contact for customer queries, also help to maintain great relationships with customers, colleagues and product partners. - Digital Advocate for my office so will be main source for any digital information, and will be the main point of contact for both customer and colleague queries.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills and developed existing ones. This includes; - Customer service skills - Team work skills - Professional telephone manner - Developed confidence - Also qualifications including Professional Banker Certificate & Advanced Apprenticeship in Providing Financial Services

9/10

3. To what extent do you enjoy your programme?

- I enjoy working with my team and my role somewhat e.g. I have a great relationship with the Manager I support. However, there are not any opportunities for development/ future long term prospects for apprentices once they have finished their programme. It feels the bank is training apprentices just to let them go.

7/10

4. How valued do you feel by NatWest?

- Very valued by most of my team.

7/10

5. How well organised/structured is your programme?

- Not very organised in the beginning and lacked a lot of structure.

6/10

6a. How much support do you receive from your training provider?

- I receive support as and when I need it.

6/10

6b. How much support do you receive from your employer?

- I receive support as and when I need it.

8/10

7. How well does your salary/package meet your costs?

Very well.

9/10

8. Are there many opportunities outside of work?

- Not many at all. There are mostly events in London but this is not widely accessible for people living outside of the area.

5/10

9. Would you recommend NatWest to a friend?

Yes

9b. Why?

- I have learnt a lot of great skills which have allowed me to secure a job outside of the bank that I really want to pursue as a career.

10. What tips or advice would you give to others applying to NatWest?

- You will learn a lot of skills and work with a variety of people with lots of experience who will accept you into their team and support you. However, there are lots of changes in the bank and this doesn't make a future role feel very secure. I feel there are a lot more opportunities outside of the bank.