Assistant Realtionship Manager Review

MY role is Assistant Relationship Manager. This consists of me assisting the 3 bank managers with a portfolio of commercial business customers. day to day tasks are always different. there are lots of bank processes that I have to learn to help the admin side of the job go well. I also go on various meetings with the bank managers, meeting customers and learning a lot during the process.

since starting my job I have learnt a lot of new things. I have learnt a lot about bank processes and I also learn a lot going on customer meetings and trying to achieve targets. this has helped me develop my customer service skills, my time management skills just to name a few.

The programme is run very well. at first it looked a little bit confusing as there was a lot to take in but once you start putting it into practice it is manageable as long as you manage time effectively. to improve in the programme I would suggest that the assessor run a couple of lectures in replacement of webinars. this will help keep students engaged.

I feel very valued by Rbs. I have walked into an apprentice role and I don't feel any less than any of my other permanent colleagues because of it. my whole team are very welcoming, answering any questions that I have and helping me learn as well.

The programme that I am on is quite well structured. I have been given an individual learning plan that explains what I have to do and by what date. and the whole structure of the course is quite simple once you get your head round it.

I have a tutor who is available when I need them and I also have a webinar that I attend every two weeks to help explain what we are learning in the book. I think for the training to be a bit better there could be a couple of lectures in replacement of a webinar that will help keep students engaged.

my employer provides me a lot of support. I have a line manager that I sit near everyday that I know I am able to rely on to give me advice/feedback and answer any questions that I may have. I also work alongside a very experienced colleague that is in my role who helps me understand the role well. additionally my team is very supportive with everyone being more than happy to help me when needed.

at the moment the salary I am receiving meets my costs nicely. I am able to live comfortably whilst working at RBS and I don't feel like I am getting underpaid.

RBS offer a lot of external opportunities to grow yourself as an individual. there are lots of schemes that are available to sign up for and additionally Rbs are very supportive in external opportunities that I already participate in, e.g. scouts.

Yes

it is a great place to learn, work and grow as an individual. the opportunity is a big one that can be hard work and consist of some pressure but the rewards are massive and it is a very good start to a successful career.

I would advise that you apply for this role if you are customer motivated and have a passion to deliver the best possible solution in all situations. you have to be willing to work hard and if you are then you will learn a lot and have a brilliant start to a career in a successful organisation.