Telephony agent in Fraud and Chargebacks Review

I work as a telephony agent within the fraud and chargebacks team at RBS dealing with customer querries about online activity.

I have developed my customer service skills. Since beginning my role they have improved.

I enjoy this programme and i enjoy learning a new skill while working towards a professional qualification.

i feel valued by the programme and my employer and look forward to my progression within the company.

The programme is very well sructured and all staff are very quick to respond to any querries i have.

I recieve a lot of support from my training provider and i have been given enough training matierials to support my revision.

My employer gives me a lot of support and always give me enough allocated time to finish my coursework and do my revision.

My salary meets all of my monthly costs.

n/a

Yes

I would reccomend this programme to a friend as it is very interesting and a good way to learn something new.

stay motivated when on the programme and work hard.