Customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I operate within the Telephone Banking, Internet Banking and Credit Card servicing sector of Lloyds Bank, servicing personal & commercial customers banking needs.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes. I have become involved in the School Engagement Programme, I'm an ambassador for the Apprentice Programme and I run a Fraud Awareness Initiative within LBG.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Although I was 44 years old when I started I found the level of support was fantastic and I have developed personally and professionally.

    10/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • Extremely valued

    10/10
  • 5. How well organised/structured is your programme?

    • The structure couldn't have been any better.

    10/10
  • 6a. How much support do you receive from your training provider?

    • The support was regular and relevant.

    10/10
  • 6b. How much support do you receive from your employer?

    • All of the support that I needed.

    10/10
  • 7. How well does your salary/package meet your costs?

    • The salary was fantastic for an apprentice.

    10/10
  • 8. Are there many opportunities outside of work?

    • It has increased my confidence so that I have become involved in many other things.

    10/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • The programme was well supported and has afforded me an exponential amount of confidence.

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • Don't give up. Winners never quit. Quitters never win. You can do it.

Details

Level 2 Apprenticeship

Finance

Wales

February 2017

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