Senior customer advisor Review

Savings specialist - dealing with telephone applications for new accounts, maturing accounts and renewing accounts. Answering queries on isa transfers etc.

My current role is a new skill as I was originally trained in bank account servicing.

I very much enjoy the apprenticeship programme. The workload is not intense and easy to follow in good detail. The monthly meetings with Lee, my assessor are invaluable and give me great insight into how well I am progressing

On most days not really well valued. I think too much focus is on the customer and the needs of the business, not the needs of individual colleagues, some days I feel like just a number.

Very well

High level

Very little other than time off the phone - sometimes not keyed correctly.

I manage - but that's it.

yes

No

As stated, I feel Lloyds banking group care more about the customers and the needs of the business than individual colleagues. We are made to feel like numbers and have time off the phone removed at the last moment for ''amber alerts'' which are completely un-necessary. Customers do need to be looked after yes, but, I am a believer in the theory of Richard Branson - customers DO NOT come first - Colleagues come first. Take care of the colleagues and they will take care of the customers.

Ensure you are applying for something that will meet your needs.