Complaint Manager Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a complaints manager for lloyds banking group. this entails resolving customer complaints. I speak to the customer on the phone and write letters to resolve their experience.

10/10

2. Have you learnt any new skills or developed existing skills?

yes, I have learnt how to deal with complaints and have become fully competent in my role in December 2015. I have also became more confident within my role.

9/10

3. To what extent do you enjoy your programme?

i really enjoy my role, the apprenticeship has increased my knowledge and understaning of the bank.

9/10

4. How valued do you feel by Lloyds Banking Group?

I feel very valued as we receive benefits and training when required to help us to develop.

10/10

5. How well organised/structured is your programme?

My programme is well structured; we meet monthly to catch up and sign off units etc.

9/10

6a. How much support do you receive from your training provider?

I receive a lot of support from my trainer as she is always available for me to contact for advice.

10/10

6b. How much support do you receive from your employer?

I receive a lot of support especially from my team manager who is always there throughout my day to ensure i am coping with my work and apprenticeship

10/10

7. How well does your salary/package meet your costs?

this meets my costs fine, I am really happy with the wage i am on.

10/10

8. Are there many opportunities outside of work?

I've not really looked at other work opportunities as i am happy to continue my role with LBG

8/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

I am really happy within my role and with the support i get

10. What tips or advice would you give to others applying to Lloyds Banking Group?

If they are looking for an apprenticeship I would advise them to do it. It has been really educational and also beneficial to my knowledge to help you improve and develop.