Customer Service Consultant Review

Customer Service Consultant. My day to day roles involve dealing with customers enqurires, dealing with cash on the counter, and opening savings accounts for customers in an interview situation.

I have further improved my confidence and communication skills. I deal with a variety of customers which has taught me how to deal with an array of people.

I do enjoy my day to day role however I do not enjoy the apprenticeship side of it. This is due to having inconsisent mentors/ apprenticeship trainers. I have had 5 now so I am never aware of who exactly I can go to for help, and there is a never a structure to comleting my apprenticeship.

My manager makes me feel valued by giving me feedback

My apprenticeship assesor keeps changing and I am never told who the next one will be. It always involves lots of phoning, emailing and time wasting before anyone gets in touch.

One of my assesors, Sandra, provided alot of support and kept me up to date with how I was getting on and what I had to do. Nobody else did

There are online I have found out about myself

Yes

Looks after employees well, fantastic at giving development opportunities

Good company ot work for however the apprenticeship side of things is awful I would not reccomend