Case Handler Review

My role involves resolving customers PPI complaints to ensure they receive a fair outcome and that their refund and associated interest are calculated correctly and they receive an offer letter in a timely manner

I have been able to develop my coaching skills by supporting others on the apprenticeship scheme, helping them to maximise their efficiency whilst maintaining a high standard of quality

I particularly enjoy the visits from my assessor as this enables to to showcase my skills to him, and by doing so helps me to prepare examples of where I have excelled that I can use in an interview situation ready for when I'm ready to take the next step in my career

Lloyds banking group has an excellent recognition scheme that praises colleges that have gone above and beyond their day to day role. I have received an amazing award from this scheme in which I won a trip to London to have lunch with some of the senior leadership team of LBG. This was a great experience and made me very proud to work for them

Each month my assessor outlines what we be covering and what product evidence I need to bring to my visits. His expectations of me are always clear and I feel this high standard of organisation is crucial to me achieving my goals whilst on the programme

My assessor is always on hand for any support I require and returns my calls and emails in a timely manner

LBG is committed to the personal development of its colleagues and allows me adequate time away from my desk to do the studying required for the programme

I feel my salary is competitive against other financial businesses and my bonus/pay increase is fair in line with the standard of my work

LBG is keen to support charities and provides colleges with volunteering opportunities to held their local communities. I have taken advantage of this opportunity and thoroughly enjoyed supporting a local school

Yes

Competitive pay, excellent rewards and a bank that focuses on doing the right thing for its colleagues as much as it's customers

Ensure you have a strong and flexible development plan in place, be keen to take on additional responsibilities and don't be afraid to think outside the box