Customer Service Consultant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am in a customer facing role, which involves identifying primary and secondary needs and establishing ways in which I can help to save or make the customer money as well as providing services that are relevant to the idividual in a professional manner.

7/10

2. Have you learnt any new skills or developed existing skills?

I have developed and learnt a range of skills. I have learnt to be more organised and balance the needs of the customer with the workload that I need to carry out. I have learnt to be precise and accurate when dealing with customer`s finances.

7/10

3. To what extent do you enjoy your programme?

I enjoy being able to work whilst learning and developing my career. I like that the programme is relevant to skills I need in the workplace and helps me to perform well at work.

7/10

4. How valued do you feel by Lloyds Banking Group?

Lloyds banking group makes you feel valued as an employee because they help to support you through the studying whilst treating you as a normal employee.

7/10

5. How well organised/structured is your programme?

During working hours my manager makes time for me to do some studying so that I can structure the studying around work and having time outside of work to study and do other things. It is well organised as I am able to communicate with both my manager and the learn direct lady to fit everything in.

6/10

6a. How much support do you receive from your training provider?

She comes in or speaks to me on the phone monthly to see how things are going. Mostly my manager helps me with the programme on a daily and weekly basis.

4/10

6b. How much support do you receive from your employer?

My Lloyds banking group colleageus provide lots of support on a daily basis in the workplace, and take their time to teach me and develop my skills with me as well as answer any questions I have.

10/10

7. How well does your salary/package meet your costs?

I am able to cover all basic costs of living, running a car, travel to work and rent etc. And it leaves enough to live off, however it doesn`t leave alot to save.

5/10

8. Are there many opportunities outside of work?

I have time outside of work to do my horses and dog. My manager is flexible with days off which is good. I have time to do other activities on top of studying and working full time.

6/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

Because I enjoy working for the company, they provide lots of support to help you develop and there are benefits for working for them, such as every colleague got given £200 poounds in shares this month.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

To link your experience to skills so you have examples and evidence of how you are able to apply your skills to the workplace and achieve results.