Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How valued do you feel by Lloyds Banking Group?
- 5. How well organised/structured is your programme?
- 6a. How much support do you receive from your training provider?
- 6b. How much support do you receive from your employer?
- 7. How well does your salary/package meet your costs?
- 8. Are there many opportunities outside of work?
- 9. Would you recommend Lloyds Banking Group to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Lloyds Banking Group?
Call centre staff, telephone banking. This involves taking phone calls from customers and providing bank account servicing on these calls.
I have learnt how to deal with a wide variety of customers. I have also developed an awareness of personal finances.
I doubt anyone can truly enjoy call centre work, although the score is boosted up to a 2 by helpful and pleasant colleagues.
Assuming high personal/individual value on a single grade A employee from any large corporation would be naive, however the management staff at the call centre in which I work are excellent at accomodating for and engaging with the grade A staff, myself included.
My job is very structured: everything is measured in a relatively strict schedule on each working day.
The support recieved from my training provider was sufficient for the completion of the apprenticeship.
My employer, or more specifically my manager, is excellent at providing support. I have had three managers so far, and each of them has provided ample support for my particular personal needs in the workplace.
The pay at my call centre is better than most equivalent jobs that I have looked at.
Opportunities are certainly available to those willing to seek them out.
Yes
I have recommended LBG call centre work to my friend as it is a good starter job to aid in adjusting a person to the world of work if they have never had a job before.
As inherently depressing as call centre work is, it is not a bad place to work in and of itself. It pays well and treats staff better than many call centres, and given the current job climate, it is better to work in a call centre than not at all.
Details
Level 2 Apprenticeship
Finance
Northern Ireland
February 2017