customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

my role is a telephone banking advisor- i assist customers woith any queries/issues with their bank accounts over the phone.

8/10

2. Have you learnt any new skills or developed existing skills?

how improtant customer service is, the importance of setting smart objectives, the implications on the customer, colleague and bank not having good customer service

8/10

3. To what extent do you enjoy your programme?

i enjoyed the apprenticeship programme as i have taken away new skills

7/10

4. How valued do you feel by Lloyds Banking Group?

i feel valued as the bank supports me in all my choices i make within the bank

8/10

5. How well organised/structured is your programme?

i feel Lloyds has a very organised framework from what i have seen and how smoothly the business runs

8/10

6a. How much support do you receive from your training provider?

i recieved alot of support from ym mentor Michelle - i was able to contact her at any time of the day for advice or guidance

9/10

6b. How much support do you receive from your employer?

i recieve alot of support from my employer in developing in the business

8/10

7. How well does your salary/package meet your costs?

my salary pays well however i pay alot in travel costs which has a big effect on my salary however it is my choice to make this trip

8/10

8. Are there many opportunities outside of work?

thee are many opportunities outside of work especially now that i have my qualification in financial services i can use this as an advantage against competitors in the banking industry

8/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

lloyds offers many opportunties within the business to develop and grw, they are very flexiable with holidays etc and support you in all your personal needs.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

the main tip i would give for anybody applying to work in lloyds is to not worry about having banking experience- i came into the business with no experience in a banking industry or experience in working in a contact centre. They give fantastic training you just need to have the motivation and determination to succeed.