SME Support Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is Technician support. My role includes governance work, supporting implementations,peer reviewing code and providing knowledge when applicable. I attend many IT consultation calls a day.

7/10

2. Have you learnt any new skills or developed existing skills?

I have been on several training course including Teradata SQL, Hadoop Essentials and a java course. I received a certificate for the SQL course I attended and use this a lot in my role.

9/10

3. To what extent do you enjoy your programme?

I enjoy my programme most days, however this is due to the team and work I am doing within my role. I feel the apprenticeship itself is very disorganised, which often leaves me feeling confused about how I will complete it. The qualification we will receive has changed several times and the specification continues to change. The course provided by learn direct is rigid and does not apply completely to my role or other apprentices role, however, our qualification is graded against how we apply the content of our apprenticeship to our role at Lloyds, therefore I believe we will find this difficult. This has been voiced several times but not addressed.

4/10

4. How valued do you feel by Lloyds Banking Group?

again this fluctuates. I feel valued due to the amount of training I receive and the emphasis Lloyds place in helping me succeed. However I believe that I could be given more responsibility in my role and I have voiced this many times.

7/10

5. How well organised/structured is your programme?

as stated in question 3. The programme goal post is forever changing. Support from our Learn Direct instructor is very limited.

3/10

6a. How much support do you receive from your training provider?

Support from our Learn Direct instructor is very limited.

2/10

6b. How much support do you receive from your employer?

I receive quite a lot of support from Line Manager and other people in my team. I feel I am about to ask questions when struggling with my apprenticeship or tasks in my role.

9/10

7. How well does your salary/package meet your costs?

v.good

9/10

8. Are there many opportunities outside of work?

Yes. I attend work away days and external training regularly

10/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

It is an inclusive place to work where you are given the opportunity to succeed

10. What tips or advice would you give to others applying to Lloyds Banking Group?

The onboarding process is slow. I felt like a spare part for several months and it takes a while for your role to get busy. This is due to a mix of not having the correct access to perform task and needing essential training which takes time.