Customer Service Officer Review

Payment referrals for any online payments made on the different online banking systems. Communicating with colleagues, customers and relationship managers to deal with any issues throughout the day.

Different IT skills and also better communication skills by having to contact lots of different people during the day and also the tone of my voice when speaking to different types of people.

It was very enjoying and very beneficial to my job and will help me to progress further in the further in my current and future job roles.

I have been very welcomed by all colleagues within the bank and have been supported in all training and with any questions i have had which have helped my progression.

It was very well structured and consistent with the monthly meetings and all the different tasks and workbooks were well spread out over the period of the apprenticeship

I regularly received as much support as I needed from my tutor and she helped me with all questions I had as well as supporting me in every task I undertook.

My manager was also very supportive and helpful in helping me manage my workbooks and allowing me to have the resources available for my meetings every month.

It meets my costs very well and allows me to have some disposable income as well which is very nice and allows me to do a lot more.

I haven't really needed to look for opportunities outside of my work as I have been looking to progress within my current work and my current role.

Yes

It is a very good place to develop your skills and work in a friendly environment as well as gaining invaluable skills in the banking industry which you can use for the future.

To be very optimistic and confident and be very willing to undertake any task you are asked to do as it will help you devlop in the future and will also give you a good repuation with your colleagues.