Quality Assesor Review

Customer Service Advisor/Quality Assesor - Advisor on the phones within Home Insurance. My day to day role entailed me answering questions from customers in relation to polocies, cover, limits and general queries and also administion with their policy. i.e. changing address/name, adding/removing/explaining cover. I would also deliever training to colleagues in the customer service department and this meant i had to put together training material that relates to the job at hand.

I learnt from this apprenticeship how to prioritise my time better as i had to use my own time to complete this programme in my own time. Due to my hours and the extra responsibilited i took on in my role, i often had to complete that in my free time within work at home when i had it but i had to also prioritise fitting in time to complete my work booklets. I also developed my writing and language skills as i was having to complete parts of each unit in booklets and explain certain things.

I enjoyed being able to meet face to face with someone to discuss what i learnt and what i found hard/easy but because i had to use all of my free time to complete things and i was trying to focus on improving my ability within my job role and icreasing opportunites for myself, i didn't enjoy the amount of work that i felt wasn't benefical to my actual job - It was to general and i wanted something to help me with things i lacked on like confidence and interview techiniqes etc.

I feel valued by Lloyds to an extent. There is a lot of emphasis on trying to improve yourself in your current role but also when trying to better yourself and being able to progress on to a better job. I dont feel as though much recongition is put in to when you complete an apprenticeship programme and i feel as though it has made no difference in me being able to get a better job.

I don't think it is well organised as i had to plan time out of my job myself and plan time if my manager and my mentor needed/wanted to discuss anything which i found difficult because i did not know when the other would be available.

I was able to recieve support when i spoke to the mentor/training provider either face to face or via email. I could only do this face to face when i was due for a meeting with them. When i didn't understand something i would be able to discuss

I was able to receive support from my manager when i needed it and had any questions. As i was on the phone i wasnt' able to have as much time off as was orignally suggested before applying and i had to book in advance to be able to get time off.

The reward package we receive is good

No - We don't get made aware

Yes

I feel as though it is a respected, well established place to work with good benefits and packages and good career prospects

Be prepared to start from the bottom and work your way up - You won't get opportunities right away, you will need to prove yourself and work hard