Connect Telephone Banking Review

Role of customer advisor retail for telephone banking in Connect Lloyds Banking Group. This deals with customer's enquiries regarding current and savings accounts, any complaints they may have as well as day to day banking such as transfers

Time management, organisiation skills, and how to develop discussion skills when looking to interview

Very much because it gives me a useful qualification and allows me to transfer those skills to every day life.

Quite vaulued, as they always have my best interests at heart

There were some hiccups at the start of the programme, in terms of holidays, missed appointments, but that was soon rectified.

A great deal that helped me complete my apprenticeship qualification early, despite starting two months late.

A lot in terms of time off the phone, and opportunities to complete the apprenticeship.

It's okay. Sometimes I do struggle from month to month with unexpected costs, as I live on my own and have to pay a high rent every month. But usually i am okay.

Outside of work there are a couple of opportunities to do chariatble work, however, for progression and development - these are few and far between, and not suited to my needs.

No

Working in a contact centre on the phone is not for everyone, it takes a certain kind of person to be able to deal with these scenarios on a day to day basis.

Make sure you work on your interview techniques, and knowing how to make yourself sound friendly, personal and willing to help over the phone is a great skill that if you do not have, you will develop working here.