Call Consultant Review

I am a call consultant for scottish widows (part of lloyds banking group) I deal with pension servicing with policyholders, Independent Financial Advisors and other customers within the financial industry

I have learned the background and importance of customer service.

I enjoy the promgramme and look forward to monthly meetings.

i feel valued as there are always many opportunities offered.

I like the structure of the programme, it is clear and consice.

I am offered support whenever i need it, it is an email/phonecall away.

My employer gives me opportunities during work to take time off to study ect.

I am currently a band 'A' which is the lowest withing the group. I am trying to push forward to a band 'B' so I can live more comfertably

Plenty of opportunities to do charity work/ exercise/ join groups ect

Yes

Lloyds take care of their staff and always push people forward for opportunities outside work

Id tell them to revise the banks expectations to custoemr service