customer advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

5.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I'm a customer advisor in a bank, which means on a day-to-day basis I deal with customer queries upfront, deal with their money and finances.

8/10

2. Have you learnt any new skills or developed existing skills?

yes, had to take on a whole new job role. A complete 180 on my previous skills that I bought over from my prevous job.

9/10

3. To what extent do you enjoy your programme?

the apprenticeship side of the programme seems fairly unneccesary. in a busy branch its very difficult to manage my time as it is, i end up having to put a lot more personal time into the apprenticeship work than i should have to, which is a shame.

3/10

4. How valued do you feel by Lloyds Banking Group?

very

8/10

5. How well organised/structured is your programme?

not well

1/10

6a. How much support do you receive from your training provider?

dont see the training provider very often, once a month/two months.

1/10

6b. How much support do you receive from your employer?

5/10

7. How well does your salary/package meet your costs?

a pay rise would be helpful

6/10

8. Are there many opportunities outside of work?

6/10

9. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

its a rewarding company to work for. They ensure that staff are very well looked after and that they recieve perks from doing such long days and working super hard

10. What tips or advice would you give to others applying to Lloyds Banking Group?

be yourself. the worst thing someone can do is being a fresh face in a branch and putting on a front, infront of colleagues and customers. once that mask starts to fall off, everyone notices. try your best and as long as you do that, you cant go wrong